Introduction
At KCOM Sdn Bhd, we strive to ensure our customers are completely satisfied with their purchases. This Refund and Returns Policy outlines the conditions under which we accept returns and issue refunds for our products and services. By purchasing from us, you agree to the terms of this policy.
Eligibility for Returns and Refunds
Products:
- Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.
- Time Frame: Returns must be initiated within 20 days of the purchase date.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.
Services:
- Satisfaction Guarantee: If you are not satisfied with a service provided by KCOM Sdn Bhd, please contact us within 14 days of the service completion to discuss your concerns and request a resolution.
- Non-Refundable Services: Certain services, such as software installations, consulting, and training, are non-refundable once rendered.
Non-Returnable Items
The following items are not eligible for return:
- Custom-Built Systems: Custom-configured hardware or software.
- Opened Software: Software that has been opened, installed, or registered.
- Clearance Items: Items marked as “Final Sale” or “Clearance.”
How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer service team at support[at]kcomsb.com. Provide your order number, a description of the issue, and whether you are requesting a return or a refund.
- Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved.
- Packaging: Securely package the item(s) in the original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.
- Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery. Return shipping costs are the responsibility of the customer unless the return is due to a KCOM error.
Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 15-20 business days for the refund to be processed and reflected in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at support[at]kcomsb.com for assistance.
Exceptions and Special Conditions
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.
- Service Issues: If you are not satisfied with a service provided by KCOM Sdn Bhd, please contact us within 14 days of the service completion to discuss your concerns and request a resolution.
Contact Us
For any questions or concerns regarding this Refund and Returns Policy, please contact us at:
KCOM Sdn Bhd Address: T2B-8-1, 3 Towers, 296, Jln Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan.
Email: support[at]kcomsb.com
Thank you for choosing KCOM Sdn Bhd. We appreciate your business and are committed to providing you with high-quality products and services.